Software Supports Fastest-Growing Sector and Job Market in Health Care
Austin, TX – January 24, 2014
Recently marking its tenth anniversary, Kinnser Software, Inc., a national software leader in clinical and business solutions for home health and hospice, announced record revenue growth of 40 percent in 2013. The company serves over 1,700 home health agencies and hospices that cared for more than 550,000 unique patients in 2013.
“Thanks to our innovative, high energy team, Kinnser exceeded expectations in 2013 with a heightened focus on customer service and new solutions-based products that are tackling the biggest demands in post-acute healthcare,” says Chris Hester, president and founder of Kinnser Software. Hester launched the company a decade ago when agencies were converting to electronic health record technology. Today, web-based software is transforming the delivery of healthcare nationwide, saving millions of dollars a year as the baby boomer generation enters its senior years.
In 2013 Kinnser Software swept up awards for sales, innovation, and work-life balance, ranking as the 12th fastest-growing company in Central Texas by the Austin Business Journal, and the 135th fastest-growing technology company in North America, according to Deloitte’s Technology Fast 500 ranking. The company earned a repeat spot on the Austin-American Statesman’s “Top Workplaces” list while gaining industry wide acclaim for the launch of new solutions that are improving and forever changing the delivery of home health care.
A Major Innovation to Prevent Billing Fraud
To address billing fraud, Kinnser launched VisitVerify™ in April 2013, an addition to its web-based software that allows home health professionals to instantly document home health visits using patient signatures and GPS technology. Representing a tremendous breakthrough in the national charge to combat fraud and make Medicare billing more transparent, home health professionals will have documented more than 750,000 home health visits nationwide using Visit Verify™ by the end of January. In Kinnser’s headquarter state of Texas, one of the largest and fastest-growing home health markets in the country, agencies have already used Visit Verify™ to validate 280,000 patient visits.
A New Software Product to Meet the Needs of Hospices
Today 90 percent of hospice care takes place in the home, and the demand for this service will increase as the population ages. To address this need, Kinnser introduced Kinnser Hospice™ in third quarter 2013, a comprehensive web-based solution created in close collaboration with successful hospices. Kinnser Hospice™ quickly exceeded sales expectations as hospice agencies reported immediate improvements in business operations. This software helps agencies deliver more compassionate care to patients and families with hospice-specific tools such as patient-centric intake, scheduling, comprehensive clinical charting and Medicare billing.
A New Level of Customer Service
Hester attributes much of his company’s success to its high standards for customer service. Kinnser differentiates its services from competitors by offering on-demand access to training and product support experts. To enrich its customer service capabilities in 2013, Kinnser dramatically expanded its online help resources for agency customers, including the production of over 100 on-demand training videos. The company introduced weekly online training webinars to educate new agency staff members and to help experienced staff stay up-to-date on software. The company also expanded and reorganized its customer service team into regional groups for a more customer-centric, personal approach to service and support.