Human Services
Responding to the CMS Access Rule
The Access Rule issued by the Centers for Medicare & Medicaid (CMS) will change current requirements that have been in place since 2014. This tip sheet will help you plan for the implications of the Access Rule while American Rescue Plan Act (ARPA) funds may still be available. Waiver programs can learn much from the history of value-based care in healthcare, which is briefly described in this tip sheet.
Best practices when implementing state IT projects
Many state agencies find it difficult to implement new technology on time, within budget, and to the benefit of state beneficiaries. A well-run implementation of new software can make your workforce more productive and support better outcomes for the people you serve. This webinar will examine best practices that can help you.
CARE TRANSITIONS: Building successful partnerships between CBOs & payers
Patients leaving the hospital are at higher risk of readmission when they lack vital supports. Now health plans and hospitals are contracting with community organizations to provide non-medical care after discharge. See how Allegheny County Area Agency on Aging (PA) has built a successful care transitions Program that reduces readmissions and generates revenue for the agency.
Understanding the CMS Access Rule
The Access Rule proposed by the Centers for Medicare & Medicaid Services (CMS) could bring significant changes to Medicaid waiver programs. The proposed rule applies to all Medicaid services, including home and community-based services (HCBS). Join ADvancing States and WellSky for this town hall to examine the provisions of the Access Rule.
Improving dementia care with BOLD grants
The BOLD Infrastructure for Alzheimer’s Act greatly expanded funding for the care of Alzheimer’s and related dementias. This webcast discusses effective methods to improve the ways people with dementia are assessed and connected to the services they need.
Bringing health equity to LGBTQ+ seniors
The Pennsylvania Department of Aging is leading the way in making the commonwealth a welcoming place for LGBTQ+ people to grow older by enhancing access to supportive and affirming services for older LGBTQ+ adults. Learn how your program can apply the lessons learned from this initiative.
The future of SDOH: Understanding the impact of community care hubs
As the movement to address social drivers of health (SDOH) gains momentum, state Medicaid agencies, managed care organizations, and health systems all need to deliver social care more effectively. Learn how Community Care Hubs centralize referrals and support more intelligent delivery of services.
Using NCI-AD to assess the outcomes of your services
Learn how to use the NCI-AD to assess your state program and identify opportunities to improve the services you provide to older adults and individuals with physical disabilities.
Workforce development: Meet the growing demand for aging and disability services
The workforce shortage has reached crisis levels for state agencies that provide aging and disability services. This tip sheet can help your agency respond more effectively with approaches compiled by the National Association of State Directors of Developmental Disabilities (NASDDDS), Guidehouse, and WellSky.
Reading Hospital addresses SDoH and reduces costs by 30%
When Reading Hospital in Pennsylvania conducted a gap analysis of the social needs in its community, they found food insecurity was a major concern. This webinar details how Reading Hospital was able to mobilize a consortium of clinical and community-based organizations (CBOs) in the region to improve food access. By addressing this key social determinant of health (SDoH), health utilization measures among the study cohort decreased by 30% or more.
Supporting Caregivers: Promising practices for Medicaid and Medicare programs
When state agencies and health plans support the needs of caregivers, they allow individuals to live independently at home, improve health outcomes, and reduce healthcare costs. Leaders from Elevance Health and WellSky spell out five promising practices to serve Medicaid and Medicare members more effectively.
Innovations to address senior nutrition — presented by Miss Oklahoma, Megan Gold
As many seniors face food insecurity, our nation needs innovative solutions to address the problem. This high-powered panel offers concrete steps to enhance funding, assessment, and service delivery to meet the food insecurity issues in your community.
WEBCAST: Enhancing outreach to the LGBTQ+ community
The increased focus on health equity makes it essential to develop an inclusive plan that meets the service needs of LGBTQ+ members in your community. This webcast will help you understand the needs of LGBTQ+ clients and become more comfortable with gathering required information.
How Payers and Providers Can Address SDOH More Effectively
Social determinants of health (SDoH) have a significant impact on health outcomes, This webinar features presenters from the Gravity Project and Flagler Health 's Care Connect+, as they explain how new data standards around SDoH will change the future of healthcare
Raising your VR agency’s fiscal agility
In today's results-driven landscape, vocational rehabilitation (VR) agencies must deliver better outcomes with limited resources. This requires fiscal agility – the ability to predict and respond quickly to change. WellSky invites you to discover the building blocks of fiscal agility in this webinar presented by Synergy Consulting Partners and intended for agency executive leadership, CFOs, and program directors.
Workforce development strategies for the next era of state human services
The Great Resignation continues to hinder human services in many states. Fortunately, there is a light at the end of the tunnel. This panel of federal and state leaders will share a vision for workforce management that can take us into the next era of person-centered care.
ARPA 9817 and Beyond — What’s Your Plan for HCBS?
Join us for an overview of how states are leveraging Section 9817 funding along with a broader conversation on new opportunities to further HCBS.
3 Keys To Organizational Agility for vocational rehabilitation programs
To succeed in these challenging times, VR programs must gain organizational agility -- the ability to adapt to changes in the environment through collaboration and execution around strategic goals. Join this panel of former federal and state leaders as they share three essentials of organizational agility.
5 dimensions of person-centeredness to guide your human services organization
Person-centered care uses resources more efficiently and helps agencies stay focused on the desired outcomes for their programs and the individuals they serve. Learn how to build a person-centered culture at your agency.
Five foundations for person-centered VR services
COVID-19 has made person-centered planning more difficult for state vocational rehabilitation (VR) programs. Counselors often cannot meet with consumers in person. Service availability changes frequently. These five principles can help you re-invent a platform that empowers your consumers.
Five steps to improve your VR program with analytics
Download this guide to help your VR agency use analytics to drive improvements in your fiscal position, demonstrate positive employment outcomes, and tell the story of your program’s value.
CBO partnerships with healthcare
Examine five reasons why the time is now for your CBO to partner with healthcare providers. Hear from a panel of experts, including Lance Robertson (former U.S. Assistant Secretary for Aging), to learn how you can put your CBO at the cutting-edge of the care continuum.
WellSky helps state of Iowa extend its aging resources to achieve more good
Hear how the state of Iowa streamlines data collection and reporting requirements with WellSky technology. They use this comprehensive system to manage all of their aging services in one database.
Inside Nevada's APS quality assurance program
As the population ages, the problem of elder abuse continues to grow. A quality assurance program can help your agency identify problems that may cause cases to fall through the cracks. See how the state of Nevada established a quality assurance program that better protects its seniors.
Combating the Opioid Crisis: How healthcare providers and communities can come together to achieve greater outcomes
Join Dr. Neeraj Gandotra, Chief Medical Officer at SAMHSA (Substance Abuse and Mental Health Services Administration) and a stellar panel of opioid care experts for this unique look at how to address opioid epidemic.
Oklahoma serves consumers faster by automating with WellSky
The Oklahoma Department of Human Services serves over 18,000 elderly and disabled members. The state's paper-based system caused long wait times for consumers to enroll and to receive services. Here is how WellSky helped automate the program.
Addressing social determinants of health to reduce Medicaid costs
Social determinants of health (SDoH) have become a driving force for public health and community action. This webinar will focus on the health and wellness factors of SDoH, and their impact on value-based care (VBC), a key part of healthcare reform.
Case Study: Georgia Divison of Aging Services
When COVID-19 appeared, Georgia’s Department of Human Services’ Division of Aging Services (DAS) implemented a forward-thinking plan that allowed seniors to maintain their independence.v
Enhance the quality of your Vocational Rehab provider network
As departments compete for scarce dollars, your vocational rehabilitation (VR) agency must demonstrate what outcomes you deliver for the money you spend. This tip sheet describes five steps to help your agency manage its provider network to achieve the best possible outcomes for your clients.
The state buyer’s guide to commercial off-the-shelf (COTS) software
Many state leaders understand the value of commercial off-the-shelf (COTS) software that is already market-tested and proven viable. This white paper is designed to help state agencies understand what a true COTS solution entails and the benefits it can offer.
Vocational Rehab: Achieving Pre-ETS Compliance
Compliance with the Pre-ETS mandate is essential to your to receive federal matching dollars for your state’s vocational rehabilitation program Download this free tip sheet to address key challenges including: tracking allowable costs, providing Pre-ETS services affordably, and projecting future encumbrances accurately.
Critical incident management best practices
People served by Medicaid, aging, disability, and protective agencies are often at increased risk for abuse, neglect, and exploitation. Your state could face liability if you do not have an effective Critical Incident Management System in place. This white paper covers the basics of incident management regulations and best practices.
Critical Incident Management Part 2: Core Elements
While states have different approaches for managing critical incidents; there are key elements that every state should have to better protect its citizens from harm and to reduce the state from liability. This webinar explores key elements related to an effective critical incident management system.
Critical Incident Management -- Part 1: Essentials
States operating Medicaid waiver programs are required to safeguard consumers against critical incidents such as abuse, neglect, exploitation, and unexplained death. This webinar explores what constitutes a critical incident, and the steps your agency should take to protect citizens from harm and your state from liability.
Safety first: Using effective resource management to bring caregivers back to work
Join scheduling and resource management experts John Marchisin, Luke Henderson, and John Mollica of AArete in this timely, free webinar as they explain how to build a transparent resource management plan that can help organizations go back to work in the safest way possible.
Care Connect: Addressing SDoH by connecting a community
This network of 40+ local agencies and healthcare professionals — from homeless shelters to food pantries, to clinics — share a single system for intake, assessment, eligibility screening, referrals, and care coordination.
Measuring home and community-based services for older adults and people with disabilities
Dive into the factors that help older adults and people with disabilities maintain their independence, and to what degree publicly funded services are meeting those needs.
Guidelines to ethically support the spiritual needs of clients
When clients experience profound conditions like homelessness or abuse, conversations around religion and spirituality often arise. Many social workers struggle with what to say. These guidelines can help support a client ethically and beneficially.
National Reframing Initiative: Building support for human services
Many CBOs struggle to engage the public in complex issues like homelessness and aging. The National Reframing Initiative can help you change the conversation to overcome misperceptions of why people need human services, who uses them, and what they accomplish.
Using homeless and health care data to drive housing interventions
Discover how Boise, Idaho integrates homelessness data with healthcare and other systems to reduce the strains on emergency rooms and the social safety net, helping people regain their independence.
Collecting data on sexual orientation and gender identity (SOGI)
The lesbian, gay, bisexual, transgender, and questioning (LGBTQ) community faces unique needs that often go unmet. Learn how to create assessments and train staff to collect SOGI data in a culturally humble manner, and incorporate LGBTQ people in your planning process.
Coordinated Entry: Ventura County Case Study
The Ventura County Continuum of Care (CoC) has united many public and private care providers under one coordinated entry system. Find out how Ventura County built this no-wrong-door system, and how you can enhance coordinated entry in your community.
Creating health care partnerships that benefit your agency
Learn how the new world of value-based care opens the door for community-based organizations to negotiate win-win partnerships with hospitals and health systems. Watch now.
How CBOs can address social determinants of health
Social determinants of health have a tremendous impact on health outcomes and costs. See how community-based organizations can better collaborate with health care providers to support their communities. Watch now.
Caring for our aging homeless population
Older adults make up half of all people in housing programs for the homeless. As the senior population ages, this will put tremendous strains on Medicare, Medicaid, hospitals, and many public services. This webcast details the extent of the problem and potential solutions. Watch now.
Managing Provider Quality & Outcomes with Data
Discover new ways your coordinating agency can use data to work more closely with providers to achieve greater good in your community. This 5-step blueprint can help you launch an effective quality management program that achieves lower costs, better outcomes, enhanced client experiences, and greater provider satisfaction. Watch now.
The promise and potential of the CHRONIC Care Act for community-based agencies
Health care providers have little experience coordinating non-medical care outside of clinical settings. The CHRONIC Care Act facilitates needed change allowing Medicare Advantage plans to partner with community agencies to provide non-medical care for their members. Download now.
Partnerships between CoCs and health care entities
How CoC and health care entity partnerships are leading to sustainable, successful outcomes for the homeless population. Download now.
Seven essentials for an effective quality management program
Jay Bulot, Ph.D., has spent many years helping states implement quality management programs for Medicaid, aging, and disability agencies. He’s summarized seven key essentials of an effective quality management program based on his experiences. Read more.
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