WellSky CAHPS Services provides home health and hospice agencies with real-time reporting, training, and consultant assistance to guide patient satisfaction improvement strategies. With access to our comprehensive database of national benchmarks, your team can easily monitor and analyze CAHPS performance.
Explore our comprehensive CAHPS survey services
CAHPS Surveys
WellSky CAHPS Services provides easy, accurate, and timely administration of surveys, submission to CMS, and feedback for your agency. Our system interfaces with most software vendors for a seamless process that can be implemented quickly.
Multiple Modes
With both mail mode and mixed-mode surveying, WellSky CAHPS Services allows your clients to complete the patient satisfaction survey conveniently by mail or telephone.
Benchmark Reports
Access benchmark reports to see how your agency compares to the top home health and hospice providers within the WellSky network. Pinpoint both opportunities for improvement and areas of excellence within your agency.
Timely Submission
WellSky helps to ensure your survey data is quality-checked and submitted in compliance with CMS rules and regulations. This data is then processed and published to CMS’s Care Compare STAR ratings.
Real-time Access
Analyze survey results with real-time access to candid feedback. WellSky helps to ensure compliance with CMS rules for respondent confidentiality when sharing information related to patient satisfaction surveys.
Optimal CAHPS survey process
Performance analytics
Clear reports provide simple visuals of key performance metrics, giving your team the analysis needed to develop quality improvement initiatives.
Timely feedback
On-demand access to completed CAHPS surveys means you have immediate feedback whenever you need it.
Web-based
Our web-based reporting system is easy to use and to implement, and interfaces with most home health and hospice software vendors.
Easy benchmarking against hundreds of agencies
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See why agencies love WellSky Hospice software
“I have increased my census by 20% with no additional staff because of the efficiency that WellSky Home Health brings to my agency.”
In the last 12 months, American home health agencies performed more than 34 million billable visits using WellSky Home Health.
More than 4,500 home health, private duty, therapy, and hospice agencies use WellSky solutions.
“The biggest return on investment that WellSky Home Health has given our agency is the ability to run more efficient, productive processes that ultimately result in a happy staff and timely billing.”
Across WellSky’s 4K+ home health and hospice clients, 200K+ daily tasks are completed, $11B+ Medicare claims are processed, 93M+ visits are scheduled, and 800K patients are served each year.
“As the Chief Clinical Officer, I can use WellSky’s dashboard feature to monitor documentation times on the go using my iPad.”
