• Better protect your vulnerable populations with an end-to-end critical incident management solution

Better protect your vulnerable populations with an end-to-end Medicaid Incident Management software solution

We understand the importance of addressing incidents quickly to better protect your vulnerable populations across the state. With WellSky® Human Services, a Medicaid incident management software, you can analyze trends, identify issues, and improve incident response related to Medicaid events across all departments and programs in a single system. With increased visibility and intelligence, you can analyze trends, identify issues, and improve incident response.

Explore our Medicaid incident management solution

Demonstrate compliance with health and welfare requirements and sub-assurances for 1915(c) waivers and other Medicaid oversight activities.

WellSky’s critical incident management software keeps data secure via role-based permissions, sharing only minimum necessary data. This helps you maintain compliance with HIPAA and other privacy standards.

Fully capture and document incidents across all divisions and programs in our web-based system, accessible anytime, anywhere. With WellSky Human Services Medicaid incident management software, you can upload and store documents or images for each incident, track timeliness of reports, track incident transfer history, document where users have made changes, and record multiple investigations per incident.

With our critical incident management software, create workflows appropriate for each agency or incident type, with follow-ups and notifications for each incident that ensure appropriate agencies and users are notified and actions are completed within required timeframes.

WellSky Human Services Medicaid incident management software provides multiple mechanisms for submitting incident reports and ensuring that reports flow correctly through defined multi-tiered review and approval processes.

Our Medicaid incident management software has visual dashboards that display actionable data that inform policy and allow you to detect trends and address issues quickly.

Medicaid incident management software designed for your success

Save time

WellSky’s secure and reliable software-as-a-service infrastructure allows you to implement quickly, with minimal time-consuming and costly customizations. Users can quickly add, collect, and report on new incident types.

Create efficiencies

Eliminate duplicate entry across departments, managed care organizations, providers or others across the care network, as well as manual compilation of data. Dashboards, standard reports, and custom reports offer insights into trends to simplify performance management.

Improve compliance

Increase your ability to meet mandatory response times and monitor provider compliance with state, Medicaid, and other policies by using a single platform with streamlined data entry and powerful analytics.

The most widely deployed Medicaid incident management software today

Extend the power of WellSky Medicaid incident management software

HSS Advisory Board Members

The WellSky Human and Social Services (HSS) Advisory Board provides WellSky with industry insight, counsel and guidance to ensure we are meeting the future needs of our HSS clients and other clients who rely on partnerships with social services providers for whole-person care. Our board members help us validate trends and identify opportunities that can lead to continued innovations that enable our clients to improve the lives of vulnerable populations and build communities that thrive.

Merrill Friedman

Position: Senior Director – Disability Policy Engagement, Elevance Health

Merrill Friedman leads the Disability Policy Engagement team and advocacy strategy for Elevance Health, a leading health benefits company serving nearly 71 million people nationwide through its affiliates.

Merrill Friedman

Senior Director – Disability Policy Engagement, Elevance Health

Merrill Friedman leads the Disability Policy Engagement team and advocacy...

Kathy Greenlee

Position: Senior Director, ADvancing States and former U.S. Assistant Secretary for Aging

Kathy Greenlee was instrumental in founding the Administration for Community Living at HHS.  She also a served as the Secretary of the Kansas Department of Aging and Disability Services.

Kathy Greenlee

Senior Director, ADvancing States and former U.S. Assistant Secretary for Aging

Kathy Greenlee was instrumental in founding the Administration for Community...

Janet LaBreck

Position: Co-Founder of Synergy Consulting Partners and former Commissioner of the Rehabilitation Services Administration

Under her leadership, Janet LaBreck was responsible for promulgating the most substantive national policy regulation changes to the Vocational Rehabilitation program in over 15 years.  In addition to her work at Synergy Consulting and her own consulting business, she is a Respectability and National Braille Press board member.

Janet LaBreck

Co-Founder of Synergy Consulting Partners and former Commissioner of the Rehabilitation Services Administration

Under her leadership, Janet LaBreck was responsible for promulgating the...

J.T. Lane

Position: Chief Population Health & Innovation Officer, Association of State and Territorial Health Officials (ASTHO)

J.T. Lane directs ASTHO’s support of state and territorial partnerships to end the HIV epidemic, state and territorial public health capacity building, rural health innovation, and primary care and public health integration.

J.T. Lane

Chief Population Health & Innovation Officer, Association of State and Territorial Health Officials (ASTHO)

J.T. Lane directs ASTHO’s support of state and territorial partnerships...

Yolanda Stevens

Position: Program and Policy Analyst, National Alliance to End Homelessness (NAEH)

Dr. Yolanda Stevens brings more than 25 years of experience to her role at NAEH. She has spent the majority of her career at the local level on issues related to vulnerable populations-older adults, survivors of domestic and sexual violence, and individuals experiencing homelessness.

Yolanda Stevens

Program and Policy Analyst, National Alliance to End Homelessness (NAEH)

Dr. Yolanda Stevens brings more than 25 years of experience...

Mary Sowers

Position: Executive Director, National Association of State Directors of Developmental Disabilities Services (NASDDDS)

Before joining NASDDDS, Mary Sowers was with Mercer Government Human Services Consulting where she provided consultation and technical assistance to state governments on a wide array of Medicaid-related issues, with a focus on integrated care, home and community-based services, and managed long-term services and supports.

Mary Sowers

Executive Director, National Association of State Directors of Developmental Disabilities Services (NASDDDS)

Before joining NASDDDS, Mary Sowers was with Mercer Government Human...

Sandy Markwood

Position: Chief Executive Officer, USAging

Sandy Markwood is a national advocate for aging issues and a champion for ensuring that older adults have the best supports to age well at home and in their communities. As the CEO of USAging since 2002, she is committed to ensuring that our society values and supports people across the lifespan.

Sandy Markwood

Chief Executive Officer, USAging

Sandy Markwood is a national advocate for aging issues and...

Abby Cox

Position: Senior Director of Aging Policy, ADvancing States

Abby Cox provides strategic leadership over the aging and disability work of ADvancing States, overseeing the analysis of federal regulations and advocating for the reauthorization of the Older Americans Act. Abby is the former Assistant Deputy Commissioner for the Division of Aging Services in Georgia, and also served as Vice President of Business Solutions at WellSky.

Abby Cox

Senior Director of Aging Policy, ADvancing States

Abby Cox provides strategic leadership over the aging and disability...