Home health software leader announces 100+ new agency customers in month
AUSTIN, TEXAS – Kinnser Software, Inc., a national software leader in clinical and business solutions for home health and hospice, announces its best month ever in May, reporting the addition of more than 100 new home health agency and hospice customers for its web-based software solutions Kinnser Agency Manager™ and Kinnser Hospice®. Much of the customer growth was in Florida, one of the nation’s fastest-growing home health markets with a sizable seniors market.
“Kinnser was founded on a commitment to excellent customer service, and this philosophy continues to propel our growth and improve our products and operations. As we celebrate a record month for revenue growth and new agency partnerships, we will remain focused on the friendly and responsive customer support that sets us apart in the software industry,” says Chris Hester, president and founder of Kinnser Software.
In its second decade as a national home health software leader, Kinnser Software celebrated record revenue growth of 40 percent in 2013, securing 13 percent of the national market share. Today the company serves over 2,000 home health agencies and hospices that cared for more than 550,000 unique patients last year. As the needs of the post-acute market change and intensify with a groundswell of baby boomers entering their senior years, Kinnser Software has expanded its solutions to include Kinnser Hospice®, a web-based solution designed in close collaboration with hospice care providers.
Kinnser Software was launched in 2003 when agencies were converting to electronic health record technology. Today, web-based software is transforming the delivery of healthcare nationwide, saving millions of dollars a year as the baby boomer generation enters its senior years.
In 2014, Kinnser Software was named the 12th fastest-growing company in Central Texas by the Austin Business Journal and has earned national recognition in some of the nation’s most esteemed organizations including Inc. Magazine. With 150 employees and growing the company also earned repeat spots on the Austin-American Statesman’s “Top Workplaces” list.
A Major Innovation to Prevent Billing Fraud
To address home care visit fraud, Kinnser launched Kinnser VisitVerify® in April 2013, an addition to its web-based software that allows home health professionals to instantly document home health visits using patient signatures and GPS technology. Representing a tremendous breakthrough in the national charge to combat fraud and make Medicare billing more transparent, home health professionals have documented more than one million home health visits nationwide using Visit Verify®. In Kinnser’s headquarter state of Texas, one of the largest and fastest-growing home health markets in the country, agencies have already used Visit Verify® to validate move 500,000 patient visits.
A New Software Product to Meet the Needs of Hospices
Today 90 percent of hospice care takes place in the home, and the demand for this service will increase as the population ages. To address this need, Kinnser introduced Kinnser Hospice® in third quarter 2013, a comprehensive web-based solution created in close collaboration with hospice care providers. Kinnser Hospice™ quickly exceeded sales expectations as hospice agencies reported immediate improvements in business operations. This software helps agencies deliver more compassionate care to patients and families with hospice-specific tools such as patient-centric intake, scheduling, comprehensive clinical charting and Medicare billing.
A New Level of Customer Service
President and founder Chris Hester attributes much of his company’s success to its high standards for customer service. Kinnser differentiates its services from competitors by offering on-demand access to training and product support experts. To enrich its customer service capabilities in 2013, Kinnser dramatically expanded its online help resources for agency customers, including the production of over 100 on-demand training videos. The company introduced weekly online training webinars to educate new agency staff members and to help experienced staff stay up-to-date on software. The company also expanded and reorganized its customer service team into regional groups for a more customer-centric, personal approach to service and support.